Privacy Policy

SaaSBase is a software discovery platform that helps users find, evaluate, and share information about SaaS (Software as a Service) products. Through SaaSBase, users can search and browse product listings, read and write reviews, star or save products, submit new SaaS products, and interact with founder profiles.

This Privacy Policy describes how we collect, use, store, disclose, and otherwise handle personal information in connection with the SaaSBase website and its services. It applies to all visitors, registered users, and founders who use the platform.

By using SaaSBase, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use the platform.

We collect information in several ways — information you provide directly, information generated through your use of the platform, and technical information processed by our infrastructure.

We use the information we collect to:

• Create and manage your SaaSBase account
• Display your public profile and contributions to other users
• Process and review SaaS product submissions
• Show SaaS listings, reviews, ratings, and community activity
• Enable starring, saving, and view-count features
• Operate the moderation and reporting system
• Investigate and respond to abuse, policy violations, and security incidents
• Improve the quality, reliability, and security of the platform
• Debug and fix technical issues
• Respond to your support requests, bug reports, or enquiries
• Comply with applicable legal obligations

We use Google Analytics 4 (GA4) to collect anonymous pageview and interaction data to understand how the platform is used in aggregate. Google Analytics does not receive personally identifiable information from SaaSBase.

We do not use your information for targeted advertising. We do not sell your personal information to third parties.

SaaSBase is a discovery platform. A significant portion of activity on the platform is intentionally public. The following information is publicly visible by default:

• Your username and display name
• Your public profile avatar and bio
• Your founder profile (if you have created one), including any linked social URLs
• Reviews and ratings you have submitted
• SaaS products you have submitted (once approved and published)
• SaaS product listings, descriptions, screenshots, and changelogs

Content you intentionally publish on SaaSBase — including reviews, ratings, and profile information — may be publicly visible and associated with your account. Stars and saves are tracked to your account but are only reflected as aggregate counts on product listings — your individual star and save activity is not displayed publicly.

When you delete your account, your profile information is anonymised (your display name is replaced with a generic identifier and personal details such as bio, website, and social links are removed). When you delete your own account through Account Settings, your authentication credentials are permanently deleted. However, reviews, ratings, stars, saves, and reports you have submitted are not automatically deleted — they may be retained in anonymised form associated with a deleted account record. Reviews you have written may continue to be displayed without your identifying profile information.

We may also retain certain records where required for moderation purposes, security investigations, legal obligations, or platform integrity. We cannot guarantee immediate removal of all records in every circumstance.

Content you submit (such as reviews) may be moderated, hidden, or removed if it violates our Community Guidelines or Terms of Service.

When you submit a SaaS product, the information you provide is reviewed by theSaaSBase team before publication. Submitting a product does not guarantee it will be approved and published.

Once a submission is approved and published, the product information (name, description, category, screenshots, and associated founder profile) becomes publicly visible on the platform. You are responsible for ensuring that the information you submit is accurate, that you have the right to provide it, and that it does not violate any applicable law or third-party rights.

SaaSBase allows users to create a founder profile and associate themselves with SaaS products they have submitted. This association is based on self-declaration at the time of submission or profile setup.

Founder profile information — including your name, bio, linked social profiles, and associated SaaS products — is publicly visible. You can update or remove this information through your account settings.

We do not sell your personal information. We may share information in the following circumstances:

We retain personal information for as long as necessary to provide the SaaSBase service, fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our terms and policies.

When you delete your account, your profile information is anonymised. When you delete your own account through Account Settings, your authentication credentials are permanently deleted. Activity records — including stars, saves, reviews, reports, and bug reports — are not automatically removed at account deletion; they remain in the database associated with an anonymised account identifier. No automatic retention schedule or time-limited deletion exists for these records at this time.

Uploaded files (logos, screenshots, avatars) in Supabase Storage are not automatically removed when an account is deleted. If you need specific files removed, submit a request through the Data & Privacy Requests form.

The saasbase_compare localStorage key is stored only in your browser and is never transmitted to our servers. It is not subject to our data retention schedule and can be cleared at any time by removing items from the comparison tray or clearing your browser's local storage.

Aggregate or anonymised data that cannot reasonably be used to identify you may be retained for operational purposes.

We take reasonable technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, and destruction. These measures include:

• Server-side access controls and row-level security on our database
• Secure authentication handled by Supabase with industry-standard practices
• HTTPS encryption for all data in transit
• Separation of privileged (admin) access from public user access
• Input validation and parameterised database queries to prevent common web security vulnerabilities
• Rate limiting on submission and reporting endpoints (review submissions, content reports, bug reports, privacy requests, and contact messages) to reduce abuse
• Private storage for sensitive uploaded files (such as bug report screenshots), with time-limited signed-URL access for authorised users only

SaaSBase requires users to be at least 18 years old to create an account. Users must confirm they meet this requirement during signup by checking an age confirmation box. This confirmation is stored as a timestamp on the user's account.

We do not knowingly collect personal information from individuals under 18. If you believe an account belonging to someone under 18 has been created, please contact us so we can take appropriate action, which may include suspending or removing the account. We do not perform independent age verification; the confirmation is a declaration made by the user.

Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to applicable exceptions
• Withdraw consent where processing is based on consent
• Object to or request restriction of certain processing activities
• Lodge a complaint with an applicable data protection authority

The specific rights available to you depend on the laws applicable in your jurisdiction. We do not claim that every right listed above applies to every user regardless of location.

To exercise any applicable rights, you may use the Data & Privacy Requests form on SaaSBase. We will review your request and respond within the timeframes required by applicable law. Requests may be subject to identity verification and applicable legal exceptions.

SaaSBase is based in India and operates in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the rules made thereunder as applicable Indian law governing the processing of digital personal data.

We are committed to ensuring that our data processing practices are consistent with applicable requirements for Data Fiduciaries under Indian law, including obligations around lawful processing, purpose limitation, data minimisation, accuracy, and security safeguards.

For privacy-related grievances or requests under the DPDP Act, please use the Data & Privacy Requests form or contact us at saasbase.startup@gmail.com. We will respond to verified requests within the timeframes required by applicable law.

SaaSBase contains links to external SaaS product websites and third-party services. These external sites are governed by their own privacy policies and practices.

We do not control, operate, or take responsibility for the privacy practices of external websites. We encourage you to review the privacy policy of any external site before providing personal information to it. Clicking a "Visit Website" link on SaaSBase takes you to a third-party site that is entirely independent of this platform.

We may update this Privacy Policy from time to time to reflect changes in our practices, features, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes, we may also notify registered users through the platform or by email where appropriate. Continued use of SaaSBase after a policy update constitutes your acceptance of the revised policy.

If you have questions, concerns, or requests relating to this Privacy Policy or how your personal information is handled, you can reach us through:

• Email — you can reach us directly at saasbase.startup@gmail.com for privacy-related questions or requests
• Privacy email — saasbase.startup@gmail.com
• Privacy requests — use the Data & Privacy Requests form for requests about your personal data (access, correction, deletion, etc.)
• General contact — use the Contact Us form for other privacy-related questions